Privacy Policy
Effective Date: January 4th, 2024
Last Updated: April 1st, 2024
This privacy policy describes how Savant UK (“Savant UK", “Our”, “We”, and “Us”) processes personal information about you.
This privacy policy applies to information collected both online and offline, including when you access our website, contact our customer service team, engage with us on social media, communicate with us, or otherwise interact with us.
You may save a copy of this privacy policy, or otherwise get in touch with us about our privacy policy.
This privacy policy does not apply to personal information that we collect when you work for us as an employee or independent contractor. We have a separate privacy policy which outlines how we handle the personal information of our employees and contractors.
Please read this privacy policy carefully to understand our policies and practices. By using our website and its services, or providing your personal information to us, you consent to the use of your information in accordance with this privacy policy. If you do not agree with any terms in this privacy policy, you should not access, use our websites, or otherwise provide any personal information.
CATEGORIES OF PERSONAL INFORMATION WE COLLECT
The type of information that we collect depends on your interaction and relationship with us. We collect the below categories of personal information in accordance with governing laws and are required to keep a record of your consent as otherwise required and permitted by law.
CONTACT INFORMATION: We collect your full name, shipping address, billing address, email address, telephone number, and any business contact information you provide.
IDENTIFIERS: We collect social security numbers, driving license numbers, military identification numbers, passport numbers, state identity card numbers, 1-9 documentation, tax or national identification numbers, internet protocol addresses, account usernames, account passwords, signatures, and social media usernames.
FINANCIAL INFORMATION: We collect debit/credit card information, payment card numbers, payment card expiration dates, payment card CVV digits, and billing addresses.
COMMERCIAL INFORMATION: We collect records of products or services purchased, obtained, or considered to be historical and about the product or services provided.
INTERNET OR ELECTRONIC USAGE DATA: We collect data related to network and website interaction, history, internet protocol addresses, website cookie information, interaction with advertisements, and browsing time.
GEOLOCATION DATA: We collect your general region and/or area from which you access our websites.
INFERENCES: We use information from the categories of personal information described above to create inferences about you, and to reflect your preferences, characters, behaviour, and attitude.
SOURCES OF PERSONAL INFORMATION WE COLLECT
DIRECTLY FROM YOU: We collect contact information, identifiers, personal characteristics or traits, financial information, commercial information, and audio/visual data, which if necessary is provided directly to us.
AUTOMATICALLY: When you access our websites, we collect identifiers, geological data, and internet or electronic usage data through browser cookies.
PURPOSES FOR COLLECTING YOUR PERSONAL INFORMATION
PROVIDING OUR PRODUCTS AND SERVICES: We use contact information, identifiers, financial information, and commercial information to allow individuals to provide the products and services we have contracted for. These services include processing payments, providing updates, and reporting.
TRANSACTIONAL PURPOSES: We use contact information, identifiers, financial information, and commercial information to provide the following services: (I) Communicate with you (II) Provide you with customer assistance (III) Administer contracts with our vendors, clients, and service providers (IV) Provide supporting business activities such as tax-related services.
BUSINESS OPERATIONS: Use contact information, identifiers, personal characteristics or traits, financial information, audio/visual data, sensitive information, and inferences for our day-to-day business operations, including maintaining records, planning, budgeting, calibration, headcount, database administration, surveys, evaluations, reports, compliance, regulatory, audit, investigative and disciplinary purposes, including ethic and compliance reporting tools that assist with our business operations.
ANALYTICAL PURPOSES: We use identifiers, internet or electronic usage data, geological data, commercial information, and inferences to analyse preferences, trends, and statistics.
MARKETING AND PROMOTIONAL PURPOSES: We use contact information, identifiers, financial information, internet or electronic usage data, geological data, and inferences to improve our marketing efforts, conduct market research, prospect for new customers, engage in customer relationship management, administer promotions, and to provide you with information about us, including personalised marketing communications.
MAINTENANCE AND IMPROVEMENT OF OUR SITES AND SYSTEMS: We use identifiers, geological data, and internet or electronic usage data to improve our websites and systems, provide and maintain website and system functionality, help us diagnose technical and service problems, and administer our websites and services.
DEVELOP AND IMPROVE OUR PRODUCTS AND SERVICES: We use contact information, identifiers, financial information, commercial information, personal characteristics data, internet and electronic usage data, audio/visual data, and inferences to help us develop new products and services and to improve and analyse our existing products and services.
SECURITY AND FRAUD PREVENTION: We use contact information, identifiers, personal characteristics or traits, financial information, commercial information, internet or electronic usage data, audio/visual data, geological data, sensitive information, and inferences for the following: (I) Protecting our business, employees and contractors, websites, premises, assets, systems, products, services, and intellectual property from fraud, theft, and misconduct (II) Enforce our policies and terms (III) Conduct vendor due diligence (IV) Detect and prevent fraud, theft, and misconduct including verifying the identity of anyone who we are conducting business with.
LEGAL: We use contact information, identifiers, personal characteristics or traits, financial information, commercial information, internet or electronic usage data, audio/visual data, geological data, and inferences to comply with our legal obligations, including reporting requirements, defending the business from any legal proceedings, protecting the business and our property, employees and contractors, and others throughout legal proceedings.
OTHER PURPOSES: We may use contact information, identifiers, personal characteristics or traits, financial information, commercial information, internet or electronic usage data, audio/visual data, geological data, and inferences for other reasons we may describe to you.
HOW WE DISCLOSE YOUR PERSONAL INFORMATION
SERVICE PROVIDERS: We may share personal information with vendors and service providers who support the operation of our website, services, businesses, and anyone who needs access to such information to carry out essential work, such as cloud hosting, payment processing, order fulfilment, email delivery, marketing, insurance, application processing, operating systems and platforms, transportation, and customer support services. We also provide this information where necessary to our professional service providers such as lawyers, bankers, tax consultants, auditors, and insurers. In some cases, the vendor or service provider may directly collect information from you on our behalf.
AFFILIATES: We may share personal information with our parent businesses, subsidiaries, affiliates, or their successors.
ANALYTICS/ADVERTISING PARTNERS: We may share personal information with third-party analytics or advertisement partners, including social media platforms and networks that provide us with analytics, marketing, and advertisement services.
GOVERNMENT ENTITIES: We share information with regulatory and government entities including governments, administrative, law enforcement bodies and regulatory agencies, tax authorities, and other public agencies or authorities we think should hold this information to comply with any applicable law, regulation, legal process, or other obligation. This includes cooperating with law enforcement bodies when we think it is appropriate, obtaining legal remedies or limiting our damages, and enforcing or protecting our contracts, legal rights, or the rights of others, including responses to claims asserted against us.
CORPORATE TRANSACTIONS: We may share information with potential investors, purchasers, merger partners, and their investors in the event we do or consider doing any of the following: (I) Sell or transfer any part or all of our businesses or assets (II) Engage in any reorganisation, conversion, merger, sale, joint venture, assignment, transfer, or disposition of part or all of our ownership interest, business, or operations ownership (III) Soliciting or accepting investments.
OTHER REASONS: We may disclose personal information for other reasons that we may describe to you, including if you consent to the disclosure, or direct us to disclose your information.
COMBINING INFORMATION WE COLLECT ON YOU
We combine information that we obtain from different sources with publicly available information, including to create inferences and profiles about you. For example, we may combine information that we have collected offline with information that we collect online. We combine information that we have collected across other third-party websites and platforms. We combine information across devices, such as computers and mobile devices. We may also combine information we get from a third party with information we already have.
SENSITIVE PERSONAL INFORMATION
Unless specifically requested, we ask that you do not send us, and do not disclose to us through any websites or platforms any sensitive personal information. This includes, but is not limited to any or all sensitive personal information which has been outlined throughout our privacy policy.
HOW LONG DO WE KEEP YOUR PERSONAL INFORMATION
We will retain and use your information for as long as we need it to provide you with our products or services, or as long as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements. Where we process personal information for marketing purposes, we process the data until you ask us to stop, and for a short period after this, you may receive marketing whilst you allow us time to implement your request. We use the following criteria to determine the retention period of your personal information.
How long the information is needed to provide our services and operate our businesses.
Whether information is needed to protect our businesses and mitigate risk.
Whether there are contractual or legal obligations that exist which require us to retain your personal information for a period of time.
Whether any laws, statutes, or regulations allow for a specific retention period.
Whether an individual has agreed to a longer retention period.
Whether the data is considered to be sensitive.
What the expectation for retention was at the time the data was provided to us.
COOKIES AND TRACKING TECHNOLOGY
We want you to be aware that certain online tools exist to help us serve and recognise you when you visit our website. We receive and store certain types of information when you visit our website. When you access our website, including businesses we operate with, we may place small data files on your device. These data files may be web beacons, cookies, clear gifs, pixel tags, e-tags, log files, or other local storage provided by your browser or associated applications. These tracking technologies, which are often referred to collectively as cookies, allow us to understand how users navigate to and around our website, view different pages, access content, and request services. As an example, we may use these tracking technologies to keep track of your preferences and profile information and collect general usage and volume statistical information. If you want to remove or block cookies, you may be able to update your browser settings. You can find instructions on how to manage cookies on different browsing platforms through the following website:
To learn more about interest-based advertisement, tracking technologies, and how to opt out, you can visit the following website:
http://www.aboutads.info/choices
DO NOT TRACK SIGNALS
Some browsers have a “do not track” feature. This feature lets you tell websites you visit that you do not want them to track your online activity. For more information on “do not track” signals, please visit the following website:
GOOGLE ANALYTICS
We use analytic services provided by Google Analytics. If you would like more information on how Google uses data when you visit or use our website, please visit the following website:
https://policies.google.com/technologies/partner-sites
If you would like to opt out, Google provides an opt-out tool which is available at the following website:
https://tools.google.com/dlpage/gaoptout
LINKS TO OTHER WEBSITES
Our website may include links to other websites or applications, whose privacy practices may be different from ours. If you submit personal information to any other websites or applications, your personal information will be governed by their privacy policies. We encourage you to carefully read the privacy policies of any website or application that you visit or use.
SECURITY
We follow generally accepted industry standards to protect the personal information you submit to us, and have implemented reasonable, technical, organisational, administrative, and physical measures to protect personal information. No method of transmission or electronic storage over the internet is 100% secure, therefore we cannot guarantee absolute security and encourage you to use websites and share your personal information with caution.
THIS SITE IS NOT INTENDED FOR CHILDREN
Our services are not directed towards children. We do not collect and disclose personal information about individuals under the age of thirteen. If an individual chooses to falsely disclose their age, it will not be our responsibility to stop processing personal information unless we are made aware of the false disclosure.
MARKETING COMMUNICATIONS
You can opt out of marketing or advertising emails by using the “unsubscribe” link located within all marketing you receive from us. You may also request to opt out of marketing or advertising emails by contacting us.
Once we process your request, we will cease using your personal information for such purposes at no charge to you. If you opt out of getting marketing messages, you may continue to receive messages from us about your relationship with us as permitted by law.
PROCESSING DATA FROM OUTSIDE THE UNITED KINGDOM (UK)
If you are accessing our website or services from outside the United Kingdom (UK), please be aware that the personal information we obtain about you will be processed in the United Kingdom (UK) by Savant UK or our service providers and affiliates. By using the website or our services, you acknowledge your personal information may be transferred to and processed in jurisdictions outside your own as described in this privacy policy. Please be aware that the data protection laws and regulations that apply to your personal information which is transferred to the United Kingdom (UK) may be different from the laws and regulations in your country of residence. The United Kingdom (UK) may not afford the same level of protection as laws in your own country of residence.
EXERCISING YOUR RIGHTS
For all requests, you must provide us with your full name, email address, phone number, and date of last purchase. We will verify your identity by matching the personal information we have collected against the personal information you have provided to us. Failure to provide the above personal information may prevent us from processing your request. If you have requested that we correct your personal information, we may contact you to request additional details about the personal information you believe to be inaccurate, including supporting evidence.
We will respond to all requests within 30 days of our receipt of the request unless there are extenuating circumstances, in which we may take up to 60 days to respond. We will inform you if we expect our response to take over 30 days. Certain personal information may be exempt from such rights under applicable data protection laws. We will not respond to any request unless we can appropriately verify the requester's identity.
To exercise any of your rights, please get in touch with us.
GLOBAL PRIVACY CONTROL AND OPT-OUT PREFERENCE SIGNALS
Some browsers or browser extensions allow you to tell websites not to share your personal information for cross-contextual behavioural advertising through the "Global Privacy Control" or other opt-out preference signals. We will respond to these signals in a frictionless manner. If you have enabled Global Privacy Control or an opt-out preference signal on your browsers or browser extension, we will honour such requests as long as they can be recognised by our website by disabling analytics and advertising cookies. We may not be readily able to associate an opt-out preference signal with other personal information such as your email address. You will only be able to opt out of online sales or sharing of personal information and will need to turn it on for each browser you use. Refer to the "Exercising Your Rights" above if you would like to extend your opt-out request beyond the online advertisement practices described above. If you configure this setting on your browser, certain features on our website may not function correctly and you will receive less targeted advertising.
LAWFUL BASIS FOR PROCESSING PERSONAL INFORMATION
The lawful basis for the collection of your personal information described in this privacy policy is that the proceeding is as follows: (I) Necessary for the legitimate interests in carrying out our business, provided those interests are not outweighed by your rights and interests (II) Necessary to perform a contract with a third party, or with you (III) Necessary to comply with legal obligations (IV) When necessary and appropriate on your consent.
SPECIAL CATEGORIES OF DATA
Unless we specifically authorise you to do so, do not send us any special categories of data, which is defined under applicable data protection laws as personal data which reveals racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic or biometric characteristics, health, or sexual orientation.
SEGMENTATION AND AUTOMATED DECISION MAKING
We do not use segmentation or automated decision-making without human intervention, including profiling.
YOUR RIGHTS OVER YOUR PERSONAL INFORMATION
Subject to certain exceptions and limitations, you have the right to the following:
Ask us to confirm whether we are processing your personal information.
Request that we update or correct your personal information when it is inaccurate or incomplete.
Request that we delete your personal information in certain circumstances.
Request that we limit processing or stop processing your personal information in certain circumstances including for marketing activities and profiling for marketing activities, and profiling for statistical purposes, and subject to certain exceptions where such processing is based on our legitimate business interests.
Withdraw or revoke consent previously granted to the extent permitted by law.
LODGING A COMPLAINT
You have the right to complain to a data protection authority for your country of residence or region where an alleged infringement of applicable data protection laws occurs.
In the United Kingdom (UK), you have a right to complain to the Information Commissioner's Office. Their complaint procedures can be found at the following website:
https://ico.org.uk/MAKE-A-COMPLAINT/
UPDATES TO OUR PRIVACY POLICY
From time to time we may change our privacy policy. We will notify you of any material changes to our privacy policy as required by law. We will also post an updated copy on our website. Please check our website periodically for updates. At the top of this privacy policy, it will specify the "Last Updated" date which can be used to indicate when this privacy policy was last revised. Any changes will become effective when we post the revised privacy policy on any of our websites.